Refund Policy

Last updated: 13/11/2025

We want you to be fully satisfied with your purchase from Go Santa Go.

Under UK Consumer Rights, customers are entitled to refunds in specific cases.
Below is our policy, fully compliant with UK law.

1. 30-Day Return Window

You may request a refund within 30 days of receiving your product if:

  • The item arrived damaged

  • The item is defective

  • The wrong item was delivered

To request a refund, contact us at:
📩 support@gosantago.com
Include your order number and photos of the issue when applicable.

2. Items Not Eligible for Refund

We cannot refund:

  • Items damaged by misuse

  • Orders where the wrong address was provided

  • Change-of-mind returns for digital or seasonal items after opening

(Seasonal products follow UK rules: if opened/used, return decision is limited.)

3. Refund Process

If approved:

  • Refunds are issued to your original method of payment

  • Processing takes 3–7 business days after approval

4. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank or card provider

  2. Contact your payment provider

  3. Contact us at support@gosantago.com

5. Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this period, the order may already be processed.

6. Exchanges

We only replace items if they are defective or damaged.

7. Contact

For refund issues:
📩 support@gosantago.com